Registration is REQUIRED

Discount Code Required for NIEAPA & other EAPA chapter members

Please contact if you have any questions


NIEAPA October Business Meeting

9:00 - 9:40 am Meeting

9:40 - 9:50 am | Break

NIEAPA October Professional Education Webinar

9:50 - 11:20 am | Webinar

11:20 - 11:30 am | Break

11:30 am - 1:00 pm | Webinar

"Licensing Around Cultural Diversity - Cultural Competency Training"


  1. Participants will be able to explain how the foundation of improvisation is built on the principle "Yes, and".
  2. Participants will be able to demonstrate their listening and communication skills using the concept of “Yes, and” .
  3. Participants will be able to explain how telling their stories and reacting in a supportive way brings authentic connection between two parties.
  4. Participants will be able to identify how storytelling can evoke empathy and understanding.
  5. Participants will be able to identify improv as a modality to build connections, crossing cultural boundaries and leveling the playing field among participants. 

Outline of Learning Modules: 

MAGIC WORDS: Communication and Yes, And 

  1. The foundation of improvisation is built on the principle "Yes, And"
  2. This concept is about making sure people feel heard, acknowledged, and validated.
  3. When "Yes, And" is part of an organizational culture, it creates a safe place to have difficult conversations. 
  4. Participants will work together and create in positive, supportive ways.
  5. Participants practice heightening their listening and communication skills as they express themselves in a safe, low-stakes environment.
  6. Participants practice acknowledging the reality of others, letting ideas be heard, validating all parties involved, and moving forward with support.

UNITED STATES OF MIND: Closing Cultural and Language Gaps & Building Community Relationships 

  1. Improv as an art form is excellent at helping build connections, crossing cultural boundaries and leveling the playing field among participants.
  2. Review history of improv in cultural inclusion at Hull House in Chicago and Viola Spolin.
  3. Participants practice Spolin-inspired games 

 OUR STORIES OURSELVES: Creative Storytelling and Expression 

  1. Storytelling is a natural way to invoke empathy, authentic connection and understanding.
  2. Using improv techniques, participants explore the elements of a story, and have opportunities to share their stories.
  3. Participants will practice sharing stories to connect with others as well as practice listening to ensure everyone will feel that their story has been truly heard. 

Speaker Information

Angela Nino, CFI (Certified Forensic Interviewer) is the Chief Executive Officer for Empathic Workplace. Angela teaches seminars on workplace interviews, investigations, and difficult conversations. Angela trains clients in question formulation; cognitive interviewing for victims, witnesses, and suspects; policy violation investigations; accusatory conversations and pre-employment interviewing. Angela previously worked as an Instructor and Consultant with Wicklander-Zulawski Associates where she taught the art of Non-Confrontational Interview & Interrogation techniques and Behavior Interpretation to Human Resources, Loss Prevention / Asset Protection, Security Professionals, Auditors, Federal Government Agencies and Fortune 500 Companies. Angela has worked for Target Stores and Ralph Lauren Stores in the Asset Protection and Loss Prevention Fields and is a legacy member of the International Association of Interviewers.

CEU Information:

This webinar qualifies for 3.0 PDH CEUs through EAPA and the ICB (still pending). In order to receive CEUs for this presentation, you will need to make sure that you are registered to attend. Each registration is unique to the user so please do not share your invitation information.

We highly recommend logging onto the webinar 10 minutes before it begins to ensure your connection's audio and visual are working.

In order to comply with CE guidelines, we will need to monitor your engagement in the program for the entire duration of the webinar from 10 am - 1 pm. We will do this by taking periodic polls throughout the presentation, having you fill out an online evaluation, as well as monitoring engagement via the zoom software. At the end of the meeting, a report showing each person's log in and out time, polling answers and their percentage of engagement will be collected and shared with the credentialing body.

Once all information is reviewed, certificates will be created for each individual and emailed to them as a pdf. Please be patient with us as it will take a bit of time for this manual process!

If you have any questions, please do not hesitate to contact Kim Branch at or call 312-756-7756. Thank you for your participation!

Northern Illinois Chapter Employee Assistance Professionals Association (NIEAPA)

Address: 400 E. Randolph #2305, Chicago. IL 60601
Phone: +1 (312) 756-7756

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